wont let me pay

[toothless]

Hi there- I am trying to pay the bill but every time I try it says I have enough balance. When I check my balance it says 0.00 and when I check the payment history it says a payment is due!

I really need to figure this out- please help

[will13am]

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@toothless wrote:

OK so Honestly all I did was the same steps over and over and it seems to have gone through- it said thanks for the money so heres hoping- thank you all and Merry Christmas 🙂

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The self serve portal sometimes responds in strange way.  Multiple tries, deleting cache, incognito mode can resolve issues.  Happy to see that everything is working.  Next time if you are in a bind, there is always the option of topping up using vouchers from recharge.com.

[toothless]

OK so Honestly all I did was the same steps over and over and it seems to have gone through- it said thanks for the money so heres hoping- thank you all and Merry Christmas 🙂

[Anonymous]

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@toothless wrote:

I am NOT on autopay but thanks for your "solution"

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Un-called for. Maybe you're not aware that almost everybody posting here are fellow customers just like you and just trying to help.

[toothless]

renewal date is Dec 15

[toothless]

Dec 15- I have done both enter in the amount due and the desired amount

[toothless]

I am NOT on autopay but thanks for your "solution"

[stonechucker]

@toothless, if your phone is working, ignore whatever your Self-Serve says *if* you are on AutoPay, or *if* you've previously topped up prior to your renewal date.

There are warning messages right in Self-Serve that tell you to do nothing if you're in these positions.  There is nothing wrong if your device is working.

[Anonymous]

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@toothless wrote:

Hi there- I am trying to pay the bill but every time I try it says I have enough balance. When I check my balance it says 0.00 and when I check the payment history it says a payment is due!

I really need to figure this out- please help

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Maybe also post a screenshot of your overview page so we can see what's happening. Blank any personal info of course.

[mimmo]

Try entering a specific  amount instead of amount due.

When is your renewal date?