why my auto pay does not take effect

[wenjie]

I've used auto pay for more than 2 years and it always work. Last month I just change my plan, and after the plan change, with my auto-pay unchanged. Last month my account was auto-paid succesfully, but this time, it does not ! now my sim card has no service at all, I dont know what should I do? since if I paid manually, I may not able to get the $2 auto pay reward.

Thanks!

[pakmode]

Come on Telus' IT team, fix this up already!

[will13am]

@wenjie, the recent maintenance outage broke the renewal process resulting in many customers not being able to auto renew.  Public Mobile was asked to issue an official statement to clarify this for affected customers and unfortunately, they have not yet chosen to do so.  Please contact the moderator team as already recommended to rectify the problem. 

[RobertQc]

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@wenjie wrote:

I've used auto pay for more than 2 years and it always work. Last month I just change my plan, and after the plan change, with my auto-pay unchanged. Last month my account was auto-paid succesfully, but this time, it does not ! now my sim card has no service at all, I dont know what should I do? since if I paid manually, I may not able to get the $2 auto pay reward.

Thanks!

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@wenjieSomething sounds messed up. You should still get auto pay discount reward if autopay is set up, I keep my balance available high enough that it doesn't bill my autopay source (credit card) I still get the reward.

Think of auto pay as a method for public mobile to charge you IF your account does not have sufficient balance. If you have sufficient balance it does not need to autopay, but auto pay is still configured so you get the reward. I actually suggest everyone pays manually in advance just to prevent account suspension.

I suggest contacting a moderator as only a moderator will be able to access your specific account information and they can look into this since its not working as it should. Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

[Anonymous]

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

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During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message.

Good Luck