why is website so difficult use?

[rggmjg]

links don't work I had requested a change in my plan on renewal but my account doesn't show it.  I originally had unlimited talk minutes (which man account still shows) but I reduced my plan because of travel.  I just received a message that I only have 10 minutes left so how do I know who I really have??  I also added some extra data but did that go through??

[rggmjg]

I logged in on a different browser and it worked

[HALIMACS]

@rggmjg 

There are real issues with the self-serve landing page displaying cached information.  It's like a snap-shot of the 'last time' you've accessed it.

Tap the little refresher icons, displayed below:

[Yummy]

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@softech wrote:

@rggmjg yup.. it is far from perfect.. very far...

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But still some customers are happily enjoying all imperfection and even striving to help others. Kudos to them.😎

[softech]

@rggmjg yup.. it is far from perfect.. very far...

[Yummy]

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache.

[dabr]

@rggmjg    Agreed!

[rggmjg]

Foir a company that is only online, their website really sucks!

[dabr]

@rggmjg   Try logging into your account using incognito/private mode as there is terrible caching issues with PM's self serve site.

[softech]

@rggmjg it could be just cache problem and you are reading cached page.  Try login again using Incognito mode  and see if you see the correct info.  Also check Payment page to see if PM charged new plan amount