8 hours ago
- last edited
6 hours ago
by
computergeek541
6 hours ago
i am agreed with you... i don't think it is a big deal... just a few hours of my time... i am currently contacting agent right now. i am confident it will be fix..
6 hours ago
It’s system glitch. It happened to me a couple of days ago. Contact a CSA. I took about an hour for a response abs a fix.
6 hours ago - last edited 6 hours ago
@Vey wrote:i have set up to switch my plan to new one on the renewal date -- but on the renewal date - it indicated expire and i can't receive incoming call or out call.. what is going here?
Do you have $23 in your Public Mobile's account available balance? I would suggest adding $2 more to your account. This is something that long time Public Mobile customers have known about and how sometimes switching from a higher cost plan to a lower cost plan causes renewal to fail unless the full amount of the older/higher priced plan is paid. If there isn't any balance in your Public Mobile account available balance, make the manual payment $25. The extra $2 would remain in your avaialble account and can be used to pay for parrt of the plan during the following renewal (if it hasn't already been spent by then on add-ons).
8 hours ago
that what i am going to do! thank
8 hours ago
i think since it already say the new plan is the $23, a manual payment should get you the new plan. But on the safe side, ask PM to process it for you
8 hours ago
there is but if i do that - it will fall under the old plan... which that is not what i want!!!!
8 hours ago
when you login, is there a button to pay and resume service? if it is there, try.
or if you need PM to check, message them if you cannot open ticket with Chatbot because of the 2FA sms probem:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
8 hours ago
HI @Vey
it looks like there are some issues with the plan change. Can you confirm on My Account's payment page as well as credit card to see if PM took the money?
Once you have all the info, open a ticket with PM agent.
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437