what the heck happened to my new plan I had to start on me next monthly cycle.

[old-Shirley]

Hi, can anyone help me with my account changes. I had chosen a new plan and it was for $39.00 a month with more data and included US calling as well. When I saw that they have set to change to a $36.00 different new plan which was not what I changed to.  It is set to start at my next monthly cycle. This is not what i changed to and now the $39.00 plan is gone.

[old-Shirley]

Thank you for your help.

[EB0]

@old-Shirley @Chalupa_Batman 

I think this is the old $36 plan a few weeks ago, which get reduced recently to $35

I’m not sure about the old $39 plan , I think it’s still exist $39 Canada-US 50 GB

 

[old-Shirley]

Yes I am

[old-Shirley]

I sure hope that works

[Chalupa_Batman]

Hey @old-Shirley 

I think you may be confused. I've never seen a $36 plan recently. Are you thinking of this plan?

[EB0 · Accepted solution]

@old-Shirley 

You need to submit a ticket to CSA to look into that, if you have a price if your plan change to $39 like a screenshot, it will be great 

Use this Chatbot link to submit a ticket 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437