voucher payment

[houseofdreams]

made a voucher payment ,,, not working ,,, what a scam !!!

[maximum_gato]

@houseofdreams 

More info from you would be helpful?

Here's more for you....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[hTideGnow]

Hi @houseofdreams did the system accepted the voucher?  reboot phone now and try again.  Logon My Account again with Incognito/private/secret mode and see if account is active  or Available fund showing the money 

[HALIMACS]

@houseofdreams 

Are you making the voucher payment to reinstate service from a suspended state or just to apply funds to your account to cover your next renewal?

If just to add funds, try tapping the little refresher icons on the self-serve landing page as you may very well be viewing a cached version of the page.

Also recommend using laptop or desktop device to apply vouchers on the account.

[softech]

@houseofdreams no worry, , no scam.

where you got the voucher from?? and when you got it??  voucher from some stores have a 24 hours wait time 

[dust2dust]

Does the voucher say Public Mobile on it? Do any instructions say to use 611 or login? Did you use the 12 digit set of numbers identified as PIN#?