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voLTE

Scott241
Great Neighbour / Super Voisin

Hello I have recently changed my device to a Umidigi Bison GT2 pro 5 G phone I had voLTE on my old phone but not on this one. If I put in a Lucky Mobility SIM or a Rogers SIM I have voLTE.  After some research I have found that Telus is the only provider that is still whitelisting so only their phones will get voLTE. Is there any way to have a non Telus device added or should I switch carriers? 

Thanks in advance 

12 REPLIES 12

Fiftysix
Good Citizen / Bon Citoyen

This is wonderful (below). My Light Phone II used to work on PM, finally I know why the calls drop unexpectedly. Telus and Kodoo both support the phone, as per Light Phone’s website. Ridiculous and annoying.

“Public Mobile is a pure BYOD provider, the white list, consisting of mid range to high end devices, is discriminating against people on a tight budget. It's right in the face of the features that got a lot of us long term customers here in the first place.“

saturna
Great Citizen / Super Citoyen

@eddieO wrote:

@saturna it's hard to argue with you as those are very valid points. They really should be making an effort to update the whitelist which is very short and appears to be unchanged for some time. My wife's phone is VoLTE capable but not on the white list and we were able to confirm it drops to 3G for calls. Maybe if enough customers open tickets with CS agents with the same concerns they may listen? Maybe hopeful thinking


For us, CSA's reply was to blame our choice of phone (citing it wasn't supporting VoLTE, when it actually is) and they suggested buying an approved phone. They couldn't care less.

@saturna it's hard to argue with you as those are very valid points. They really should be making an effort to update the whitelist which is very short and appears to be unchanged for some time. My wife's phone is VoLTE capable but not on the white list and we were able to confirm it drops to 3G for calls. Maybe if enough customers open tickets with CS agents with the same concerns they may listen? Maybe hopeful thinking

saturna
Great Citizen / Super Citoyen

@eddieO wrote:

@Scott241 not having VoLTE should only effect you when you are making or receiving calls, and it should still work except that your service will drop to 3G but if you are not making calls your service should still be connecting to 4G/LTE, your Umidigi device should still work here in Canada. In the U.S. that is where you will experience issues as there is limited 2G coverage through T-Mobile only and even that will be gone apparently in the near future


Emphasis on a very generous "should"... there are areas in Canada where 3G bandwidth has been refarmed, or in some cases 3G was skipped entirely in favour of 4G hardware (predominantly in some areas of Atlantic Canada, I believe). One of my former referrals saw continuously dropping call quality on Telus 3G and then complete discontinuation of 3G service in their area over the past three or so years. 

Public Mobile is a pure BYOD provider, the white list, consisting of mid range to high end devices, is discriminating against people on a tight budget. It's right in the face of the features that got a lot of us long term customers here in the first place. Over at Koodo they even make a cash-grab out of it, charging $5 extra if using the service with a, in their eyes, "incompatible" device that's not on the white list.

I know for a fact that the original Bison (Android 11) worked with VoLTE when PM first introduced it, but the feature got pulled a few months in. So all that "technical incompatibilities" is a lie. Just allow VoLTE on any phone that is capable, period. If you must, add a disclaimer at the relevant spots that you can't help with trouble shooting VoLTE on non Telus devices. 

Scott241
Great Neighbour / Super Voisin

The call quality is better on LTE and seeing as it works with all other carriers then the obvious solution to me is to dump Telus and it's subsidiaries, the alternative is to be bullied into a new approved device or use the failing 3G system.

Thanks to everyone for there suggestions, but I don't work for Telus so this is the end to how much effort I will put into this.

 

Scott 

this is expected, the phone is not currently VoLTE whitelisted with PM.   But nothing wrong to use 3G voice for now.  One of my accounts is using it and working well

Scott241
Great Neighbour / Super Voisin

Unfortunately it still drops to 3G

Thanks 

eddieO
Mayor / Maire

@Scott241 not having VoLTE should only effect you when you are making or receiving calls, and it should still work except that your service will drop to 3G but if you are not making calls your service should still be connecting to 4G/LTE, your Umidigi device should still work here in Canada. In the U.S. that is where you will experience issues as there is limited 2G coverage through T-Mobile only and even that will be gone apparently in the near future

will13am
Oracle
Oracle

@Scott241 , I think your only option to get VoLTE with this service is to try the workaround mentioned in this thread.  I was not able to get it to work, maybe you will have better luck.  Otherwise, vote with your feet.  There really is no justification for doing something that other carrier brands don't do and then blaming the problem on incompatible hardware that is actually compatible.  

https://productioncommunity.publicmobile.ca/t5/Get-Support/Oneplus-11-VoLTE-update/td-p/1241226

hairbag1
Mayor / Maire

@Scott241 

wanna try an experiment ? With your new phone, turn OFF wifi. Make a local call now. Does the call drop to 3G or does it stay on LTE/5G ?

hTideGnow
Mayor / Maire

hi @Scott241 

sorry, Umidigi Bison is not on PM's VoLTE whitelist.  Only phones on this list can use VoLTE on PM's network:

https://www.publicmobile.ca/en/on/get-help/articles/volte

slusagm
Mayor / Maire

not an issue with non Telus device or not, but a problem that your phone is not currently whitelisted on PM's VoLTE list.  It is a short list and nothing can be done.  Let's hope PM will open it up

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