used phones

[bruced]

hi.  not sure if this is the right portal.  i bought a used phone from PM a month ago and now the battery won't hold a charge.  who to i contact about the warranty?

thanks.

bruce

[bruced]

thank you so much.

[JL9]

Hopefully for your sake it is just under the month of it is right on the month or a day later connect with a CSA to see if it can still be returned under the circumstances, otherwise you will have to do the warranty protocol 

[hairbag1 · Accepted solution]

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@bruced wrote:

hi.  not sure if this is the right portal.  i bought a used phone from PM a month ago and now the battery won't hold a charge.  who to i contact about the warranty?

thanks.

bruce

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Here's some light reading for this evening....

https://www.publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs

[hTideGnow]

Hi @bruced open a ticket with PM via messaging them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

If it is less then a month, you are eligible for phone return. Otherwise it is warranty repair.

Contact agent for further instructions:

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.