us roaming

[JR7470]

i recently signed up for the 15.00 add on for us roaming. I would like to extend it though the only option shown in my drop down for add ons in the 30.00 3gb. I don't need the data just phone service in the US. I see the $15 plan still showing on the main add ons page but not when I am in my account. Please assist, it's time sensitive, thanks!

[golfball · Accepted solution]

You can't buy it again yourself until after it expires. You either have to buy a different add-on or contact support to manually add it for you.

[hTideGnow]

hi @JR7470 

Roaming add-on has expiry.  If it just expired today, you will have to wait 24 hours before re-buying the same roaming option.  But if you need it now without the wait, ask PM support to help

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage