urgent! no service; calls dropping; cannot send/receive calls

[jesse2]

i have no service for talk. 

text only right now. 

calls been dropping in the middle of the conversation.

i changed all passwords & security question as some1 could be trying to "port" or hack accounts. 

turned off autopay as i am changing plan to 50/month w/ 8Gb/month next pay cycle.

[kb_mv]

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@jesse2 wrote:

@kb_mv 

no moderator has been in touch!

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@jesse2 Have you submitted a ticket / contacted them? If not see below....

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.

[cellphoneuser1]

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@jesse2 wrote:

@kb_mv 

no moderator has been in touch!

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It might take up to 2 days but probably faster. They'll get to you as soon as they can.

[jesse2]

@kb_mv 

no moderator has been in touch!

[jesse2]

@kb_mv 

okay thank you very much for the info & your time.

Same to every1 else trying to help me. 

Still not working & losing signal properly..

not sure...& quite frankly pissed off tired now...at this all day.

Ready to smash phone!!!

[kb_mv]

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@jesse2 wrote:

@hairbag1 

yes i have been. 

thank you for your time, mite not get back to you.

(its not working, 2 people trying to call me right now, said it goes to my voicemail, not ringing on my end at all now).

some1 trying to port my number!!

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@jesse2 If someone was trying to port your number, none of this would be happening as you would get a text SMS first, asking you to authorize the port out. If the service works sometimes and not others it isn't a case of sim jacking either. Has a moderator gotten back to you yet?

[jesse2]

@mjne19 

yes i did that earlier.

i will try it again in 5 mins.

thank you for your time & info! 

[jesse2]

@hairbag1 

yes i have been. 

thank you for your time, mite not get back to you.

(its not working, 2 people trying to call me right now, said it goes to my voicemail, not ringing on my end at all now).

some1 trying to port my number!!

[mjne19]

Hi,

For future reference, if ever you experience the same issue again. The very first thing to do is to just simply turn off your phone and remove the sim card. By doing this, your phone re-establishes its' connection to the nearest tower. I worked for AT&T mobility for 5 years and usually that solves the issue.

[hairbag1]

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@jesse2 wrote:

@TheGx 

yes i will.

testing it right now.

was working fine but one call keeps cutting out/they cant hear me for a minute or 2. 

poor signal/low signal as well.

thnak you in advance for your time, mite not get back to you.   

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Make a few calls to different numbers to see if the intermittent drops still happen. If it's just the one person you call....then maybe the problem is on their end, not yours.

[jesse2]

@TheGx 

yes i will.

testing it right now.

was working fine but one call keeps cutting out/they cant hear me for a minute or 2. 

poor signal/low signal as well.

thnak you in advance for your time, mite not get back to you.   

[TheGx]

@jesse2 :Thank you for following up on your thread and letting us all know everything you tried to do to finally get your phone working again. Now that you got everything working again, you should choose an accepted solution by clicking the accepted solution button above the reply that helped you most - doing so will mark your thread as solved and will help others in future with similar problems.

[jesse2]

@dabr 

okay!

my phone seems to be working good now.

thank you for your time & that info on the $50/month plans.

[dabr]

@jesse2   If none of the suggestions help then submit a ticket to moderators either via the chatbot bubble bottom right of screen and follow prompts or private message Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also make sure to lock in your scheduled change of plan as the old version of the $50 plan is slated for a price increase of $5, so will cost $55 after the temporary so called sale price is eliminated and the new version of that plan only has provincial calling and no US talk.  Here's the announcement on this topic: https://productioncommunity.publicmobile.ca/t5/Announcements/New-Province-Wide-Calling-Plans-Limited...

Edited to clarify price/plan changes.

[jesse2]

@DDM69 

i will try network reset.

thank you for your time.

[jesse2]

@Gunner123

thank u for your time. 

i will try this.

[jesse2]

@hairbag1 

no not on limited talk. 40$ plan/month.

thank u for your time. 

[hairbag1]

@jesse2...if you can text (not iMessage), but no talk...maybe you're on a limited calling plan ($15) and you've run outta minutes ? If that is the case, get the $5 - 500 minutes of Canada wide calling add-on. Then you'll be able to call until your next regular plan renewal.

[Gunner123]

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@jesse2 wrote:

@Gunner123 

a factory reset of phone?

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@jesse2 hi no just a network reset 

[jesse2]

@DDM69 

have restarted phone. 

have not taken sim card out of phone.

turned it off a few times.

[jesse2]

@Gunner123 

a factory reset of phone?

[DDM69]

Remove and re try your sim card.  

Reboot your phone.

Any other details you can provide?

[Gunner123]

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@jesse2 wrote:

i have no service for talk. 

text only right now. 

calls been dropping in the middle of the conversation.

i changed all passwords & security question as some1 could be trying to "port" or hack accounts. 

turned off autopay as i am changing plan to 50/month w/ 8Gb/month next pay cycle.

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@jesse2 hi try doing a network reset