urgent help

[Lynn2026]

Email registered no longer in use. SIM card is locked and can’t remember PUK number. No way to receive text messages. Can’t log in my account. What to do?

[hTideGnow]

hi @Lynn2026 

for both problem, PM support agent can help.  

you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[Chalupa_Batman]

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@Lynn2026 wrote:

Email registered no longer in use. SIM card is locked and can’t remember PUK number. No way to receive text messages. Can’t log in my account. What to do?

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If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.