Community

WilliamBrisley · ‎08-18-2022

I am unable to update credit card. It wants to send verification code by email, but no email or code comes. I need to have this dealt with ASAP. Thankyou

WilliamBrisley · ‎08-19-2022

account has been suspended. I likely will have to purchase a voucher as it will not allow me to register a new card

hTideGnow · ‎08-18-2022

Hi @WilliamBrisley do you have 2FA disabled for logging into My Account?

If your phone line is still active, enable 2FA back for My Account login. Then logout and log back in to My Account, choose SMS to receive the security code. If you logged into My Account with the 2FA enabled, updating credit card will not ask you to get the code again. I hope this helps

(but this won't work if your account is currently suspended as your phone won't be receiving sms)

darlicious · ‎08-18-2022

@WilliamBrisley

If you cannot recieve the SMS text verification code then this post tells you how to pay by voucher so that you can recieve the verification code via SMS text.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

softech · ‎08-18-2022

@WilliamBrisley wrote:
I am unable to update credit card. It wants to send verification code by email, but no email or code comes. I need to have this dealt with ASAP. Thankyou

@WilliamBrisley did you check your spam folder?

And is your account currently suspended?

did it give you a choice to receive the code via SMS. There should be such a choice unless your account is currently suspended.

if you really cannot get the code via email or sms, open ticket with PM Support and have them to check for you:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there