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[Sebastiano]

Hello I need help 

I recently became new customer at public mobile.

I see that durring this week there is a deal for 4gb of data plan for $25 but it says I'm not allowed to switch to this subscription. At the moment I signed up there was no choice of any plans with more than 1gb data for the same price.

I need to change to this plan since I'm a new customer what is the solution and how can I get this plan if I can't I'll be canceling my subscription 

[Keiichi]

Leave and go with another carrier that ate offering $29 for 30gb.  If this is the way they are treating existing customers, why bother staying.  I'm taking my two lines out and porting them

[Cheetah24]

Hi @Sebastiano ; Welcome to PM. I would suggest messaging the support agent at, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you joined PM recently they might be able to do something about this since if you choose to port out and port in (that is go out of public mobile and come back in as a new activation) it would just be a hassle for both you and them. Therefore in my personal opinion its best to ask and see as you have nothing to lose anyways. 🙂

[Sebastiano]

Can I cancal the existing account than and open a new account to get the promotion? 

[LitlLdy]

@Sebastiano , that plan shows that it is for new activations only! So we as current customers can’t get it!

[Hollister]

@Sebastiano 

That plan is for new activations only. You cannot get that plan as an existing customer. You will have to activate a new account if you want that plan.