@rbiz1 wrote:
Hi, I’m not able to update my payment information. It keeps coming up with “we cannot process at this time please try again later.” I have tried multiple times. What should I do?
It certainly has been problematic @rbiz1
Ensure you wait at least a full hour, then try the opposite method that you previously used.
i.e. if you used the PM App, use a desktop/laptop device and the website to try the update. If you used that already, try the PM App.
If it continues to fail, reach out to support and ensure they know you need to update the card.
To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.
