My Account and App Access

[Trouty007]

Why am I being asked to "resume your activation" when I have an active plan with PM. I have a SIM and phone number that I've been using for about 3 years. I need to be able to access my account to update and maintain autopay and my personal information. Why is this so freakin' difficult?

[computergeek541]

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@Wayworn wrote:

Try to follow the prompts “resume activation “ and see what happens. They may just want you to update something- such as maybe their Eversafe” security.

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This isn't something that I suggest.  The final step will be ask for payment information which would likely open a brand new Public Mobile account and the customer will be charged for an additional plan.

[Dunkman]

@Trouty007 

Have you signed up for Eversafe before? Starting May 2023, existing customers had to set up the Eversafe login. 

https://www.publicmobile.ca/en/bc/get-help/articles/eversafe-faqs

https://www.publicmobile.ca/en/bc/get-help/articles/eversafe-troubleshooting

[BKNS27]

@Trouty007 

No issues login to the PM. I clicked on Trusted Device so I don’t need to get the 2 FA code every time I login.

You need to go to the Payment tab>Update Card Information.

 

[hTideGnow]

hi @Trouty007 you email was not used for your current account.  You need support agent to help to link them together 

please submit a ticket by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437