eSIM

[Supermom123]

Anyone else not able to purchase eSim?

[Handy1]

@Supermom123  maybe it already installed . Check the sim manger in your phone settings and you have “turn on this line “ toggled on and reboot the phone and test 

[EB0]

@Supermom123 

make sure that your phone is eSIM before purchasing.
Purchase eSIM should be easy, go to app, under account, purchase SIM card, select select eSIM for $5

[Supermom123]

Using iPhone 13 and it won't even let me buy the eSim. I get to where it says "pay and install" and nothing happens. We have super slow internet today though... maybe that's the problem.

[Handy1]

@Supermom123  I prefer physical sim but you should be able to choose  eSIM on activation and have it automatically download or have QR code sent to email to download and install . Also make sure your phone is eSIM compatible 

[will13am]

@Supermom123 , what phone model are you using?  If your phone is not e-SIM compatible you won't be able to use the feature.  If your phone is compatible, try clearing app cache, see if that helps.