unable to receive text to confirm associated with EverSafe ID

[Bosie]

I am trying to confirm full access but I can't receive the code text sent to my phone.

[softech]

HI @Bosie 

i sent the transfer support team number already, please check your Community inbox

[Bosie]

Thank you pls send live support number

[softech]

@Bosie 

other than the code, can you receive incoming calls ?  If you cannot , and if you have submitted porting request, the port was not completed and let's due with the porting issue first. 

There is a number to call to talk to live support,  they can update the porting status and re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed