@paul1965 wrote:we joined on nov.2nd it worked one day only
@paul1965 holy smokes, your don't have service for a week and you're just complaining now? You must be a saint! a saint, I tell you. Others come here and cry their eyes out or threaten to leave or both. LOL I hope it is just a glitch.
Try to log in your self-serve account. Check if the 4-digit number showing on your account matches with the last 4-digit of your sim card. You can find this on the main page or overview of your self-serve account.
If the numbers are different, let the moderators know this, and start changing your passwords with PM accounts, banking, etc. You could be a victim of sim swap. You referred to user of your phone as "we" , did that mean you share your phone with someone?
Please continue to update us. Welcome to Public Mobile!
@paul1965 What you can do is try changing your number through your account. Pm allows one change per 30 days.
Orange arrow on pic.
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If you change the number it should resolve the problem (no guarantee tho).
Otherwise if you want to keep the number you will have to open a ticket for moderators to investigate the issue. Two ways to reach them
Or by private message at link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Sorry for the inconvenience this has caused you.
