unable to reach customer service agent

[lecray]

I've spent hours trying to chat with live customer service agent to no avail.

I adhered to plan but the calls don't go through.

[HALIMACS]

@lecray 

And more specifically, there is no live chat service here for customer support -  it's all through the private message function which, essentially, is like emailing back and forth.

[hTideGnow]

HI @lecray 

to get in contact with CS agent, please message them.  Submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437       

[Phil_Adelphus]

@lecray   If you were trying the chatbot/ticket system, it is currently unreliable.  Instead send a private message to customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar for Messages if no envelope