11-03-2025 01:21 PM
the passwords or e-mails for both my husbands and my accounts for some reason are not being accepted
11-03-2025 02:10 PM
@BethMcDonald wrote:the passwords or e-mails for both my husbands and my accounts for some reason are not being accepted
You did use a different email address for each account...right ? You must not use the same email for each account.
11-03-2025 01:23 PM
hi @BethMcDonald
did you try using the Forgot Password link to reset password. And try using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)
if same, you will need to ask PM support agent to sort it out. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
