04-05-2023 02:33 PM - last edited on 04-05-2023 03:09 PM by Dunkman
Hello I am trying transfer my number to Public but it has been two hours and I still have not got a text from Virgin for the transfer of 416-xxx-xxxx, IMEI xxxxxxxxxxxxxxxxxxxxxxxxx
Edit by Dunkman: removed personal information
04-05-2023 04:56 PM - edited 04-05-2023 04:57 PM
If you old Virgin SIM is still working then porting is not completed so contact a CS_Agent to complete the porting process and keep thenn by old SIM in your phone to reply to the text.
04-05-2023 02:49 PM - edited 04-05-2023 02:51 PM
@PamC First use the down arrow on the top right of your post and remove your tel. number and IMEI # as you'[re posting on an open public forum.
If you missed the transfer text request from VM then call the Telus porting # and ask them to request VM to resubmit it. I'll private message the Telus porting #, please check your mail box top right.
The Virgin account needs to be active and your old SIM in your phone until you've responded with a YES within 90 minutes window.