transfering a phone number to Public

[2Barnold]

I was trying to transfer my phone number from Bell to Public. I made an error in the IMEI number so the transfer did not go through. How do i go back and correct that error or start again?

Thanks,

[2Barnold]

Thanks

All good now!

[softech · Accepted solution]

@2Barnold 

There is a number to call to talk to live support.  You can update them with the correct information and they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Abheer]

Hi there @2Barnold ,

Please direct message a staff member by clicking here so they can fix the IMEI number for you. Also, while activating you can use your previous provider's account # too. That is likely a shorter number providing less room for errors.

Have a nice day.