transfer of number from virgin

[gsamms]

I requested to have my number transferred from virgin on July 20... looks like this was done however Virgin does not want to cancel their service as they state that the porting out was not completed .

Please check my account o verify all is working as not should be on Public Mobile after which I can have virgin cancel the account without losing mu telephone number 

[BKNS27]

@gsamms 

It sounds like you didn’t reply with YES to the text confirming you are porting over to PM from Virgin. Leave the Virgin SIM in your phone to confirm.

You will need to contact a CS_Agent to restart the porting process.

[softech]

@gsamms 

it is true, you shouldn't cancel the account yourself.  If your Virgin still active, that means the porting was not done

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed