transfer my Koodo phone number to Public Mobile

[johnpreston]

I just paid for a new account with you but am informed I need a customer service person to transfer my Koodo phone number over to the new service. xxx-xxx-xxxx ,please do this ASAP......Xxxxxx Xxxxxxx

xxxx@xxxxxxxxxxx

[Andy85]

Hi @johnpreston,

Has there been any progress with your situation? Just seeing what the wait times are with Customer Service? 

[Teo0321]

@Manius4 days! That's very unusual; I haven't waited more than 24 hours myself; maybe you can politely ask for a follow-up?

[Manius]

Been waiting for 4 days here, no reply from any Cs Agents 

[Handy1]

@johnpreston  if it’s koodo pre paid then yes you do once your create an account with a temp PM phone number then contact support to get the to assist in porting it over to PM 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Teo0321]

Hi @johnpreston ,

You can submit a ticket to a customer support agent using this link: CS Ticket Submission. Explain your situation; they should be able to help you.

Note that they are currently overwhelmed by all of the Black Friday tickets, so it may take up to 24 hours to get a response. Be patient.

Also, take care not to share any personal information here, as the forum is public, and you might expose your personal information.

Best of luck!