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text and calls not working after porting number from fido to PM

Great Neighbour / Super Voisin

text and calls not working after porting number from fido to PM. 


Great Neighbour / Super Voisin

It took an hour or so for my phone number to work when I transferred it.  My provider sent a text to confirm release.  I called my old provider first to ensure they released the number.  Also make sure that Fido does not have a lock on your cell phone.

@grewalmoni1 In that case submit a ticket at the chat icon bottom right of this page, but if that doesn't work then send support a private message using this link 

An agent will reply at the envelope icon top right or, if no envelope, tap your avatar for Messages.

Great Neighbour / Super Voisin

i did everything but cant send or recieve calls and texts . we said yes to Fido last night and restarted phone after that 

Model Citizen / Citoyen Modèle

It is a common problem with new activations. 

You will need to contact customer service agent to fix your issue.  Either via the following link:

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

Mayor / Maire

@grewalmoni1  Is it both outgoing and incoming, or you can send/call but not receive calls or texts?  Did you answer YES to Fido's text and restart your phone with the PM sim in it, and how long ago?

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