system error issues

[Nira]

Hi

I wanted to subscribe to a plan and it is keep giving me system error , please help me. I have tried about one week now and it is frustrating.

thanks

[softech · Accepted solution]

@Nira 

You tried different credit card?

One thing, although PM does not send name and address info to credit card to post payments, but please check if address and postal on your account profile match what is on your credit card.    And if your name on the profile is a long one, try to shorten it with initials

But if nothing works, please message support for advise

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Nira]

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.  

I keep getting this error even with different browsers, App, different emails to log in attempts etc . pls help

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

[softech]

@Nira 

did you try using the app to activate?

and did you try using another email address to create a new account for activation?