switch account done on wrong date

[jasonwein]

I switched my account from the $40 for 15gb to the new $39 for 40gb today and selected to have the account switch on my renewal date (which would be June 2) but it did the switch today and charged me.

[jasonwein]

I don't believe so - since I got a popup that said I wouldn't be billed until the switch date (or something like that).

[softech · Accepted solution]

@jasonwein   you sure you didn't click Change plan now by mistake?

In your case, you have to open ticket with support and hope they can do something for you:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: Chatbot 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Meow]

Today is Not June 2?!

Did you by accident do switch Now?