support

[JPSMITH]

I have been trying to get help to activate a new account with no response from the agents since Saturday.  I have tried opening a new ticket but it dpoes n

[hTideGnow]

HI @JPSMITH 

you check the Community inbox for their response? they usually reply within 2 hour and a bit and always within the same day

But what error you got? which stage you got stuck? share more info and we can try to help

And at the same time, submit a ticket with again again:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@JPSMITH 

Is there any chance you haven’t tried opening the account through the app? If you haven’t I would try that first. If not you can contact support here:

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[Handy1]

@JPSMITH  You need the app to activate have you tried using the app yet , but here’s direct link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437