subscription not activated

[hzz4343]

I am a former fido user and today I want to transfer to PM because of the deal. I am stuck at the last step of transferring number 6/6. It shows "subscription not activated" and I tried multiple times with connecting to wifi, adding/removing new sim card with my old sim card always in

[Frank52]

Unfortunately there are huge wait times for responses from customer service. Hang tight and keep checking your community inbox for the response form the customer service agent. The wait time is currently averaging 1-2 days. I'm sure that they will resolve the issue once they get in contact with you.

[hzz4343]

Yes I tried all what you mentioned and it doesn't work. I also sent the info to CS_agent too and I haven't heard back.

[hTideGnow]

hi @hzz4343 

you tried reboot phone, relogin app and same?

if so, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage