I purchased the subscription for my kids yesterday, and both of their activation failed during the process, right after the number got transferred. Basically, as the activation was in process, I got text from my previous provider, and I responded Yes. Right away, that service got disconnected (I was on Wifi), and activation also failed. Since then I haven't been able to complete the activation. The app brings be to Transfer Number page. Upon entering the number now, it gives me an error message that Number is Invalid.
I called my previous provider, and they confirmed that porting was completed. It has been over 24 hours now, and I haven't received any response from CS_Agent. When I tried logging the ticket via bot, i got the link, but after completing the info (twice) - the Submit Ticket button was disabled - amazing customer experience 🙂
I have tried this multiple times - have restarted the phone multiple times. Both my kids have iPhone 12. I got eSIM for both. Eligibility confirmed iPhone 12 can use eSIM.
I have tried calling the Koodo porting support line - the bot there doesn't help and at the end says I need to get on Koodo bot and schedule a callback.
I don't know what to do ... both my kids now don't have a phone service.
PS: I tried giving up the number transfer and tried selecting new number to proceed - activation fails for that too.
I am really tired and frustrated with this whole process where I am getting no support. What can I do aside from moving to another provider and getting new numbers with them?
