subscription not activated

[pupu]

I paid and downloaded app on my phone. I entered my old phone number to transfer from old provider to here. I followed the instructions until last step. 6-6 activation. it shows message "Subscription not activated." Then I only can click "Contact support". That's all I got. Please help immediately, Thanks. 

[CSA_PM]

Hello @ pupu,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[TheSterlinger]

@pupu  you can click on the link below to send a private message to agent for assistance. You can send the message tonight and they will respond tomorrow. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437