subscription, cc auto-pay, but no service this month

[GavinW]

I have  a credit card attached to my subscription and it is supposed to auto pay. But it didn't last billing cycle and I don't know why.

[TheSterlinger · Accepted solution]

Are you doing this on your phone or computer? Clear the cache, sign out and back in. Use secret or private mode. 

From the Overview,  main page it should say right there if the account is suspended in red.  Click on Payment,  Mange Subscription. 

[GavinW]

I uploaded a new card, and tried a new subscription and it won't let me pay.

[slusagm]

you have no service now?  

call 1855-4PUBLIC from another phone, and enter you phone number to check if your account is active or suspended, that is the best and most reliable way to check account status

[GavinW]

I don't have any options to make a payment. It says I have used 0/10gb on my subscription on my overview, and I went to manage payments and re-entered the cc. But there is no place to make a payment. My subscription won't renew until May 14. 
I can't tell if it was suspended. I don't see why.  In payment history it says it was tried twice this morning. I'm not sure what to do.

[TheSterlinger]

Yes, there have been instances where auto pay fails. Double check that your card is not expired, you didnt miss a payment to the credit card itself. If all is fine there, just log into your My Account and click on the option to a make a payment to resume your service if its suspended. 

[slusagm]

autopay fails sometimes

to resume payment, just login My Account and click "Pay and Resume service" button and make a payment to resume

[Prabin1997]

Hi @GavinW 

If your auto-pay didn’t go through, here are some common reasons and what you can do:

1. Card expired or replaced – Check if your credit card details (expiry date, number) changed.
2. Insufficient funds or block – Your bank may have blocked the payment or flagged it.
3. System hiccup – Occasionally, Public Mobile’s system may miss a payment attempt.

To fix it:

• Log into your account and go to Payments > Manage AutoPay.
• Re-enter or update your credit card info, even if it looks correct.
• Then select “Reactivate current plan” if your account is suspended.

This should restore your service right away and ensure auto-pay works next time.