subscribing

[kell123]

I have spent hours!! trying to set up a subscription.  I got as far as setting up my account and bank info.  My phone number was not accepted and I read that if I am with Koodo I have to choose a new phone number then contact Public ???  I am not comfortable with that and am afraid of losing the phone number I have had for years.  Also when I tried to send a message I was asked for a profile nickname for community chat - that was accepted but then I get a message 'authentication' or something else not right so I could not proceed with a query.  I am so close to giving up on PUBLIC!!!  

[computergeek541 · Accepted solution]

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@BKNS27 wrote:

@kell123 

You will be required to pick a temporary number if it is a Koodo prepaid plan.

But you won’t need to do this step if it is a postpaid plan.

Don’t worry because Koodo and PM is part of Telus so it is pretty easy for staff to retrieve your old number.

Once you have picked a temporary number, contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Or a number you can call for the Porting department if you need it.

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A customer cannot start a number port by calling the porting department.

[BKNS27]

@kell123 

You will be required to pick a temporary number if it is a Koodo prepaid plan.

But you won’t need to do this step if it is a postpaid plan.

Don’t worry because Koodo and PM is part of Telus so it is pretty easy for staff to retrieve your old number.

Once you have picked a temporary number, contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Or a number you can call for the Porting department if you need it.

[Handy1]

@kell123  You only need to pick a temp number of your Koodo account is pre paid not post paid . But in either case you can port it afterwards in your account . Are you using the app to activate ? Not website . But here’s direct link to support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437