12-31-2023 07:46 PM
I have spent hours!! trying to set up a subscription. I got as far as setting up my account and bank info. My phone number was not accepted and I read that if I am with Koodo I have to choose a new phone number then contact Public ??? I am not comfortable with that and am afraid of losing the phone number I have had for years. Also when I tried to send a message I was asked for a profile nickname for community chat - that was accepted but then I get a message 'authentication' or something else not right so I could not proceed with a query. I am so close to giving up on PUBLIC!!!
Solved! Go to Solution.
12-31-2023 08:22 PM
@BKNS27 wrote:You will be required to pick a temporary number if it is a Koodo prepaid plan.
But you won’t need to do this step if it is a postpaid plan.
Don’t worry because Koodo and PM is part of Telus so it is pretty easy for staff to retrieve your old number.
Once you have picked a temporary number, contact a CS_Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Or a number you can call for the Porting department if you need it.
A customer cannot start a number port by calling the porting department.
12-31-2023 07:59 PM
You will be required to pick a temporary number if it is a Koodo prepaid plan.
But you won’t need to do this step if it is a postpaid plan.
Don’t worry because Koodo and PM is part of Telus so it is pretty easy for staff to retrieve your old number.
Once you have picked a temporary number, contact a CS_Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Or a number you can call for the Porting department if you need it.
12-31-2023 07:49 PM - edited 12-31-2023 08:07 PM
@kell123 You only need to pick a temp number of your Koodo account is pre paid not post paid . But in either case you can port it afterwards in your account . Are you using the app to activate ? Not website . But here’s direct link to support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437