still didn't recive my add-on service, can I cancel payment

[elve]

I purchased two add-on plan, but until right now I haven't recived it yet. How can i cancel my payment.

[cellphoneuser1]

There are no refunds at Public Mobile. If it's still in account balance, use it for your renewal.

[PAULRANG18]

Contact a moderator to resolve the add ons issue. Likely, there was not a payment and the funds should be in the available funds, which can be used for your next payment. You won't lose the funds.

[popping]

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@elve wrote:

I purchased two add-on plan, but until right now I haven't recived it yet. How can i cancel my payment.

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Getting add-on is a 2 step process.  First add fund to your account.  Then purchase the add-on.  Is your available fund in your account showing the amount of the add-on your are planning to get?  If yes, you have not purchase the add-on yet.  Do nothing if you don't need the add-on any more.  The available fund will be used to pay your next renewal.

Taking me too long to submit my answer.

[will13am]

@elve, add-on purchase is a 2 step process.  Please take a look at this illustrated guide on how the two steps work.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

[hairbag1]

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@elve wrote:

I purchased two add-on plan, but until right now I haven't recived it yet. How can i cancel my payment.

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Log into My Account...do you see the value of your nmissing add-ons sitting in Available Funds. If so and you don't want the add-ons...just leave the $$ there to be applied to your next renewal.