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I have a question. I am a regular user, am I eligible to change my plan to new year deal?

I have already add 6 dollars in my account, but it doesn't work!

One month ago, I reacted my plan. However, in the end of this month, when I need to pay again, my plan has automatically been deactivated. I have already set up auto pay, but I didn't receive any payment announcement. In the self service webset page,...