stalled application

[puiblics4m]

i am at the page where one is to scan the QR code to download the public mobile ap onto the phone.. i get a "unavailable for your phone" error in the play store ap at this point.  this makes no sense as i installed another sim card from public mobile on the same phone and it worked fine.. i reset to factory and  went to set up this new sim and am stalled at this point. a week of fighting with support has resolved nothing... any ideas?

[hTideGnow]

hi @puiblics4m 

did you submit ticket with CS_Agent? and you got a reply from them yet?  the reply from CS_agent is not bot but live support. But you need to check their reply at your Community inbox:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

usually, it is another 30 mins wait for them to get back after you reply.  Just be patient and things will be cleared up

[slusagm]

did you try open ticket with PM?  if you open ticket, it will be answer by PM staff, not bot

  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[puiblics4m]

from:	PUBLIC MOBILE <publicmobileservice@mail.publicmobile.ca>
reply-to:	PUBLIC MOBILE <DoNotReplyTELUS@telus.com>
to:	**@jdz.ca
date:	May 15, 2024, 6:27 PM
subject:	Welcome to Public Mobile
signed-by:	mail.publicmobile.ca
s

i have phone number that worked.. registered to the email address shown.. i get no codes sent to the email they have on record , the one above where the purchase verification and set up ,..  all the correspondence took place..

the wait for the next installment of same questions and useless scripted answers, chat bot email  tag,  is obviously intended to be a time sink in the hope that one gives up... and cuts their losses.

[puiblics4m]

the ap store is set to Canada. on a different phone i attempted to continue the application . i was told the ap is already installed on another phone..  a cat 22s phone , which i no longer have and was reset to factory before changing to this phone the cat 60, where i am now stalled.  about to swallow the 80 bucks set up fees for both cards, cancel the accounts and quit telus for another provider that doesn't play email tag across  3 different pages .

[puiblics4m]

checking to see if it is indeed not pointing to the canada store.. the agents that have tried to assist me to this point have done nothing but play email tag asking the same questions over and over as if that somehow will fix the issue. .. thx for the ideas

[hTideGnow]

hi @puiblics4m 

did you use a different email address to activate the 2nd sim card? you need a different one as PM system is one email for only one account

[puiblics4m]

nano sim cards both .. cat 60  worked well on first sim card, no issues.

[hairbag1]

@puiblics4m 

Was your other sim an esim or was it a hard sim ? What make / model is your cell ?

[hTideGnow]

hi @puiblics4m 

the error could be because your app stare is not set to Canada.  Only app store set to Canada can download the PM app. You can download the PM app on a friend's phone and complete the activation if you are activating physical sim card.

or you can ask PM to help to complete the rest of the steps if you are activating physical sim.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage