08-26-2025 03:30 PM
Saying its not a valid canadian number when it is. I am Stuck!
Solved! Go to Solution.
08-26-2025 04:34 PM
Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.
08-26-2025 03:32 PM
any chance you activated once and got error and you try to activate a 2nd time?
you can ask PM to check and confirm if there is any porting request already with this phone number.
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Telus to PM
08-26-2025 03:31 PM
hi @Agentrain
where you try to port from ? Koodo Prepaid?
