08-26-2025 02:52 PM - last edited on 08-27-2025 09:12 AM by computergeek541
Hi,
I'm trying to resubscribe with the Winback code, but it keeps on giving me an error when I try to apply the code. Some help please?
08-26-2025 04:36 PM
Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.
08-26-2025 03:27 PM
@StavrosC wrote:Yes it was a direct email and code from PM, and I did that, and kept on giving an error
Yes it was a direct email and code from PM, and I did that, and kept on giving an error
hi @StavrosC
I assume you are using the code before it is expired?
ask PM support agent to check and confirm what went wrong. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
08-26-2025 03:25 PM
08-26-2025 03:24 PM
hi @StavrosC is that a Winback offer from PM? what was the terms about ?
usually, you need to put in the code at the Payment step, there is a box for Promos code. Did you try there?
08-26-2025 02:53 PM
ask PM to check and they can help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
