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sms usage really wrong

breadna
Great Neighbour / Super Voisin

My sms usage shows that I have made 36 outgoing text messages at exactly 12:22 Feb. 19 to the same person. I check my phone for that date and I have 2 outgoing messages to that same number but at 9:46. Why would this happen?

5 REPLIES 5

HALIMACS
Mayor / Maire

Hi @breadna 

 

I believe @softech is on the right track.

 

Can you confirm if those SMS messages are quite long?  In my experience, if they are longer messages, the usage history separates them into character limit SMS's.

 

Good article below:

What is the SMS Character Limit? - Twilio

Triguy
Mayor / Maire

You could try contacting a moderator to investigate.

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
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Anonymous
Not applicable

 @breadna : Are you on the $10 plan? If not then it kinda doesn't matter. Are all your services working fine? The reporting in the usage details is mostly in ET as well.

Dunkman
Oracle
Oracle

@breadna 

Are you on the grandfathered $10 plan with only 50 texts per month?  If you are not on the plan, you should have unlimited texts, so it won't affect your account directly.  

 

As for the exact reason, hard to say for sure.  Possible glitch in the system.  Did you contact the person that you texted?  Did that person receive your texts?  If so, at what time?  Maybe the person did not receive the initial texts at 9:46 and PM tried to send them later on later on at 12:22.  

softech
Oracle
Oracle

any chance they were long messages and it got break into shorter one to send over?  SMS has a character limit.

 

Maximum length of an individual SMS text is usually 160 characters in North America (based on old GSM standards with 7-bit characters).  Although it could be 140 characters (on an 8-bit character set) or 70 characters (on a 16-bit character set).

 

But, isn't that's it's unlimited Text  on your plan?

 

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