sms an phone trouble

[Alex133]

For some reason I can't send any messages or call out. Incoming messages and incoming phone calls are going thru.

[Alex133]

Thank you

[hTideGnow]

hi @Alex133 

do you have another phone to test the sim card ?

and also, submit a ticket with PM support agent and ask them to refresh your account

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Alex133]

Phone was reset multiple times

[hTideGnow]

hi @Alex133 

this is strange. Please reboot the phone first.  Then try to Reset Network Settings and see if it works

[Handy1 · Accepted solution]

@Alex133  Try rebooting the phone or reset network settings . Is it possible to test the SIM card in another phone ? If still no luck ask support to refresh your account 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage