sim port

[An301203]

i have lost my Sim recently but i still pay for it i have already buy a new sim and they said i have to ask customer to my new sim card that i buy which is not activate yet

[BKNS27]

@An301203 

If you loss thing…of course you have to buy a new one.

Just purchase a new SIM from a Telus/Koodo store or Amazon.ca and once you receive the SIM. Login to your account and go to your Profile section and change the SIM number to the new one.

[hairbag1]

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@An301203 wrote:

i have lost my Sim recently but i still pay for it i have already buy a new sim and they said i have to ask customer to my new sim card that i buy which is not activate yet

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I don't see how anyone can understand what you're asking. Something about your sim being lost and ...after that, I'm lost too. If you still need help, try to re-explain the issue but try to clarify what you need. Use of punctuation might help.

[Handy1]

@An301203  Yes you. Just need to log into you account and SIM card swap the number DO NOT ACTIVATE it just sim swap the number or get support to help you do it 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device

link to support to help if needed 

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437