sim delivery delay

[Archana579]

@Support  i paid for my plan and sim two weeks before still have not got it.

[Dunkman]

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@Archana579 wrote:

But they charged me already for these month and it’s already two weeks

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@Archana579 

You did pay for the first month.  However, your plan will not start until you finish off the activation of account when your SIM card arrives.  So your plan will not start until you receive your SIM card.

Officially, the website states that SIM card delivery of 10 business days to arrive. Since it is more than 10 business days, you should contact customer service agent. SIM card are usually sent via Canada Post (with no tracking information).

If Public mobile resends another SIM card, it can take up to 10 business days to arrive. You could purchase a physical SIM card in store (Telus, Koodo, Mobile Klinik) or Amazon prime, submit the receipt and PM will usually reimburse your account the fee for the SIM card.

[slusagm]

@Archana579 

Since you waited this long already, you can confirm with PM and make sure they have fulfilled the order, or ask them to either resend another one, or arrange for getting another one in person from a local Telus, or Koodo store and then reimburse you the cost

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Archana579]

But they charged me already for these month and it’s already two weeks

[hTideGnow]

hi @Archana579 

Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

[Chalupa_Batman]

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@Archana579 wrote:

@Support  i paid for my plan and sim two weeks before still have not got it.

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Hello @Archana579 

SIM cards can take up to 3 weeks or more via Canada Post. There is no tracking number sadly. You'll just have to wait.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/ 

[Archana579]

hi there,

when will i get my sim delieverd?