@C_M1
you can usually able to use the extra data immediately after successful purchase of the data add-on
But login My Account again using browser with Incognito mode, make sure you see the data addon you just got. Click "Usage Breakdown" on the main page and you should see it there. Or go to Payment History page ( https://myaccount.publicmobile.ca/en/account/payment/payment-history ) and it should show the transaction there
To make sure you are able to use the extra data, turn on Mobile Data limit on your phone, then proceed with a device reboot
In case you still cannot use the data, try Reset network settings after another device reboot
if you still unable to access the data you just got and need PM CS support to help, please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
