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liam5
Great Neighbour / Super Voisin

can not active my sim card

4 REPLIES 4

Handy1
Mayor / Maire

@liam5  clear web browsers cache / cookies and try again , check that credit card is not expired and try again 

softech
Oracle
Oracle

@liam5   

 

First, are you activating new account and you are not replacing a broken sim card on an existing PM accounts?

 

And did you get any error during activation?  Was it error 821 or error 837?    if so, check with PM charged you yet before you re-attempt another activation.  If PM did not charge you on your first attempt, then please try using Incognito windows and try to activate again

 

Also, if you are requesting porting in your phone number, make sure your account on the old provider is active and please provide the account number instead of IMEI for better success. 

 

If you have other error, provide us the details and we will try to assist

 

BKNS27
Mayor / Maire

@liam5 

Can we get more detail of what you have done so far and did you complete the activation to page 4?

Are you porting your old number over to PM or did you pick a new number?

DDM69
Deputy Mayor / Adjoint au Maire
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