06-03-2021 03:01 PM - edited 01-06-2022 02:14 AM
I have recently bought a new sim card thinking I had to do that to change my phone number. I threw out the old sim card thinking I didnt need it and just paid $80.00 on my current account. I cannot activate the new sim card under the current account.. what do I do Now.. Theres no phone number I can call to get help
Solved! Go to Solution.
06-03-2021 04:01 PM
@jcshrimp you paid $80. Is your account showing Active now?
If so, it's not too bad, maybe just one more step for SIM Swap, you can use this direct link to open a Sim Swap ticket
06-03-2021 03:15 PM
Only one way to you fix it explanation to moderator Team and the are nice service the will 100% help you
you have to Submit a ticket to a moderator.
Here’s when and how to contact the Moderator Team:
Good Luck
06-03-2021 03:06 PM
@jcshrimp SIM changes require moderator help. Submit a ticket via chatbot and follow prompts after typing "SIM swap" here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If unable to submit a ticket try sending a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437