sim card switch

[Jerielle]

A few simple steps to port my number ??? Um nope. This one didn't activate & according to Virgin , my old provider, Public needs to straighten out one number. I am perplexed. How the heck do I get hold of anyone ? The robot gave up and the ticket didn't go through ?

[darlicious]

@Jerielle 

We were all new once so we have all had to learn and continue to do so as things are always achangin' around here.

For future reference its usually best to use your account# as mistakes can easily happen with the IMEI as you have discovered. But I also know depending on your account with virgin your account # may not be readily available without calling customer service.

If you are sorted by the telus porting department then your port should complete within two hours.

Welcome to public mobile!

[Jerielle]

Oh I am SO new here. Thank you so much for answers and numbers to call. I am porting from Virgin TO Public Mobile but must have keyed in IMEI ? number wrong . I did say yes to porting but didn't get confirmed. Then both sim cards worked partially ( oh no ) and there was no confirmation. I am just waiting now for everything to fall into place. Bless your hearts. I don't mean to be cryptic I am really just clueless ! Ha !

[darlicious · Accepted solution]

@Jerielle 

I can but your post is a little cryptic....

1. Are you porting your number from pm to virgin?
2. Which " one number" are you asking about?
3. Did you leave your pm sim card in the phone to reply YES to the PAT(porting authorization text) from pm within 90 minutes of receiving it?
4. If you are porting to virgin the telus porting department is of no use to you. You would need to call virgin's porting department.

Simple--Simon the pie man is a pain in the hip (not for much longer!! lol! 😉) But you can send a private message.

Spoiler

Send a private message...   Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:  

1. Full name and address on pm account. ( Or province and postal code for newer accounts.)
2. Email, phone # and pin #.

If  you cannot remember your pin # include at least three ( if they apply)of the following:

1.  Date of birth (n/a on newer accounts.)
2. Last payment, date, amount, type and last 4 digits.
3. Alternate phone number if any.
4. Security question and answer.
5. Plan amount, any add ons or promos on account.
6. Last 4 digits of sim card.
7. Any rewards in your account.
8. Autopay y/n?
9. Account #.
10. Frequently called/texted phone numbers in the last 30 days.  

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.

 Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

  To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

@Jerielle 

and if you missing the SMS to reply : YES.

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try again the Transfer,

and if still not getting i will provide number to you can call,

Check your private message inbox (click on the envelope top right of your screen)

[hairbag1]

Someone like @darlicious may be able to supply you with a contact number for porting problems such as yours.

[Anonymous]

@Jerielle 

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if are you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your phone number,
• which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy

[LeePublic]

Have you replied YES to your old provider to authorize the transfer?

[JK8]

@Jerielle check your email icon top right for number to call.