Community

Flashdance · ‎01-24-2021

Is there a service outage in mississauga ontario?

TWO different Public Mobile phones have no service.

AE_Collector · ‎12-17-2021

You would get more eyes on your question thus a better response if you created your own topic rather than tacking onto the bottom of a one year old topic.

AE_Collector

Anonymous · ‎12-17-2021

@bingandco

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue

are you gettign new number or you did transfer your old number,, if so

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.

t_p · ‎12-17-2021

@bingandco wrote:
No service, Ryerson Township, Ontario:
- no phone
- no text
- no internet

My phone:
- account is in good standing
- phone has no issues
- getting wifi from a Bell Canada tower

Have been down since Thursday at 4:08 pm

What is the problem.
When is service to be restored

@bingandco

Check if there is any outage in your area:

TELUS Service Status

bingandco · ‎12-17-2021

No service, Ryerson Township, Ontario:

- no phone

- no text

- no internet

My phone:

- account is in good standing

- phone has no issues

- getting wifi from a Bell Canada tower

Have been down since Thursday at 4:08 pm

What is the problem.

When is service to be restored

AE_Collector · ‎01-24-2021

The reference to 48 hours for service was the possible wait for a response from moderators, nothing to do with a potential wait for service on your phone. Public Mobile is a third tier provider. Thus you give up things for lower cost service. A perfect example of this is the response time for support. The response time isn't automatically “48 hours” but it can be. If you demand fast response you need to move to a tier 1 provider. Of course you may still listen to elevator music for quite awhile getting to a service representative. And if a portion of the network is down as it appears to be in your area, your PM phone is going to be back in service just as fast as a Koodo or a Telus phone.

AE_Collector

gpixel · ‎01-24-2021

@Flashdance there's seems there are a few issues

https://istheservicedowncanada.com/status/telus/6075357-mississauga-ontario-canada

for the fastest response time contact customer support mods using this method

please click on the green chat bubble to the bottom right of your screen to speak with SIMon

type "no service"
(use the chat bubble options, then click "click here to submit a ticket!)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Moderators are available from
- Monday to Friday: 9AM- 9PM EST
- Saturday and Sunday: 9AM- 7PM EST

there is a good chance you will not receive a response today... sorry but check in the morning. other than that just try resetting your network settings and restarting your devices every now and then

kb_mv · ‎01-24-2021

@Flashdance wrote:
Once again...I chose AUTOMATIC REGISTRATION.
AMAZING to find that there is apparently NOTHING that can be done and I am without service for (according to another reply) "up to 48 hours".
FWIW The following network operators appear when I scan
Wind LTE
EXT LTE
EXT 4G
EXT 2G
If I select Choose automatically...NOTHING

@Flashdance Writing all caps may make you feel better but it achieves nothing. As already noted, we are customers like you, not PM employees. We try and help where we can but if the issue is account related or network related we send you to the moderators.

You can set to auto select a network but the problem is you are not showing any PM networks to connect to. I thought you replied Public Mobile 4g was there? Certainly looks like a network issue.

Flashdance · ‎01-24-2021

Once again...I chose AUTOMATIC REGISTRATION.

AMAZING to find that there is apparently NOTHING that can be done and I am without service for (according to another reply) "up to 48 hours".

FWIW The following network operators appear when I scan

Wind LTE

EXT LTE

EXT 4G

EXT 2G

If I select Choose automatically...NOTHING

RosieR · ‎01-24-2021

@Flashdance wrote:
Is there a service outage in mississauga ontario?

TWO different Public Mobile phones have no service.

Hi @Flashdance it seems that Telus is having problems in the last 24 hours in Mississauga, Ontario.

https://istheservicedowncanada.com/status/telus/6075357-mississauga-ontario-canada

AE_Collector · ‎01-24-2021

Remember that everyone here is just a customer like yourself and trying to get you to try various things hoping it may help. But with both phones out of service it sounds a lot like a local sized network issue. In which case you can pretty much rest assured someone is working on that. Do you know anyone close by with an PM, Koodo or Telus Phone that can confirm if there service is working? It could be as local as one cell site though so just in your immediate area.

AE_Collector

kb_mv · ‎01-24-2021

@Flashdance wrote:
Public Mobile 4G shows up in the network selection.
I choose Automatic registration....still no service

@Flashdance You need 3G to make / receive phone calls.

Flashdance · ‎01-24-2021

Public Mobile 4G shows up in the network selection.

I choose Automatic registration....still no service

Dunkman · ‎01-24-2021

@Flashdance

Unfortunately, it looks like you will need to wait for moderator help.

It should be addressed to Moderator_team

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

kb_mv · ‎01-24-2021

@Flashdance wrote:
I messaged Moderator_Team 45 minutes ago.
No one has replied.
THIS IS URGENT.
Did I private message the correct address?

@Flashdance If you followed the directions in the post by @JK8 , you have done what you can. It can take up to 48 hours to get a reply. Typically much faster. You didn't answer my question, does PM show up in your networks?

Flashdance · ‎01-24-2021

I messaged Moderator_Team 45 minutes ago.

No one has replied.

THIS IS URGENT.

Did I private message the correct address?

kb_mv · ‎01-24-2021

@Flashdance wrote:
BOTH phones have no service.
BOTH accounts say ACTIVE
This is a serious problem!
TWO DIFFERENT PHONE numbers both unable to connect!

@Flashdance Does Public Mobile show up as a network in your phone settings? If yes, try and manually select it.

Flashdance · ‎01-24-2021

BOTH phones have no service.

BOTH accounts say ACTIVE

This is a serious problem!

TWO DIFFERENT PHONE numbers both unable to connect!

kb_mv · ‎01-24-2021

@Flashdance wrote:
Sim Card In/Out...no change
Airplane Mode On/Off .... no change
TWO DIFFERENT PHONES have lost service.
Report Emergency calls only.

@Flashdance What do your self serve accounts show? Active for both? Is Public Mobile showing when you go into networks on the phones? Maybe try manual selection if it's there. Very bizarre to have 2 phones with the same issue for sure.

Triguy · ‎01-24-2021

Try a network reset and restart your phone if it doesn't automatically do so.

If it doesn't try these tricks to reset your service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

Flashdance · ‎01-24-2021

Sim Card In/Out...no change

Airplane Mode On/Off .... no change

TWO DIFFERENT PHONES have lost service.

Report Emergency calls only.

HALIMACS · ‎01-24-2021

@Flashdance

If there are no service outages, try the following (some may be repetitive to what you've tried - but try it again anyway):

Make sure airplane mode is off
Power OFF your device, wait 1 minute, turn on and check for signal bars
Check on account self-serve that your account status is Active
While on self-serve, check that SIM card number under “Change Sim card” matches the SIM card number in your phone
Make sure you’re in a covered area and there are no cellular outages
Change wifi calling preferences to Cellular Preferred or Cellular Only
Set network mode to Auto
Reset network settings
Update device software to latest version
Perform a manual network selection

Dunkman · ‎01-24-2021

@Flashdance

A few things to try:

Reboot phone.

Try to remove SIM card, then re-insert SIM card.

Toggle airplane mode on, then off

HALIMACS · ‎01-24-2021

@Flashdance wrote:
Is there a service outage in mississauga ontario?

TWO different Public Mobile phones have no service.

Did BOTH phones lose service at around the same time?

Were BOTH totally working before?

Flashdance · ‎01-24-2021

Sim card numbers appear to be correct.

But BOTH phone numbers are dead...."Emergency calls only"

Please help

Dunkman · ‎01-24-2021

@Flashdance

Here is a telus outage map:

https://www.telus.com/en/qc/outages

There have been SIM hijacking scams recently. Check your last 4 digits of your SIM card in your self service account. Choose change SIM card option. Make sure it matches your SiM card in your phone.

Flashdance · ‎01-24-2021

Phones have recently renewed.

Account status reports active.

BOTH phones are unable to make calls or receive calls or texts.

JK8 · ‎01-24-2021

@Flashdance wrote:
How do I see if the SIM card numbers match those that are in your phones?

Log into self service and choose Change Sim Card. Compare the last 4 numbers to the sim in your phone to make sure you have not been sim jacked.

If they do not match put your phone in lost/stolen mode in self service and change the password. Secure and check all your financial accounts and change passwords including email accounts etc.

Contact a moderator to restore your services.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

JK8 · ‎01-24-2021

@Flashdance wrote:
Is there a service outage in mississauga ontario?

TWO different Public Mobile phones have no service.

Have you logged into self service to see what the Account Status is for each account? Is it Active? Were the plans up for renewal?

Flashdance · ‎01-24-2021

How do I see if the SIM card numbers match those that are in your phones?

computergeek541 · ‎01-24-2021

@Flashdance wrote:
Is there a service outage in mississauga ontario?

TWO different Public Mobile phones have no service.

I haven't heard of anything, but if there is, it's localized as Missisauga covers a large area. Have you tried going into the account to see if the SIM card numbers match those that are in your phones?

Community

service interuption?