service denied

[Glen-Norcliffe]

I have subscribed to Public for several years on automatic bank payment.  On 14th October TD bank paid you $28.25 - my monthly amount.  Today I tried to phone my wife and the message was "Sorry, we can't complete your call since you don't have an active account".  What's going on? I haven't de-activated my account, and I am paid up, so you must have done the deactivationt.  Why?

This URGENT as I am flying to Calgary tomorrow and need to connect with the people I am meeting.

[Sansan]

Did you try to call anyone is? Are you receiving incoming calls? Restart your phone?

You'd need to sign into your account to verify your account payment details and make a payment to resume services if it is needed. 

Did you check your account? 

If you have verified the information and you need help from Public Mobile customer service agents,  you have to message them at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Glen-Norcliffe 

could be just a temporary system glitch, reboot the phone, reset network settings and that should resolve the problem

you can also call *611 to confirm if your account is active

if you still cannot make the call or *611 says account is suspended, ask PM support agent to refresh the account on the system.  Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage