return

[joannewhite12]

Hi ordered a new pone from Public Mobile - cancelled it but they still  sent it to me - have it here would like to return it please -  what do I do to get it back to Public Mobile?  Thanks

[computergeek541]

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@softech wrote:

For device return, it used to be just an email to device.return@publicmobile.ca

but they might have removed the email address according to the return page.  You can still try email.  

or you might want to open at ticket with Mod to arrange for a return label

To open a ticket with mod, just use the Chatbot

1. Type device return

2. click on Contract Us

3. click on Click here to submit a ticket

4. Then logon with your Community Username and Password  and follow the rest of the page

As you have suspected, that as of July 27, 2021, that e-mail address no longer works. 

@BKNS27 

Customers should be using SIMon to create ticket for a return request.

[BKNS27]

@joannewhite12 

There is a 30 day guarantee but you need to contact a moderator first to give you special instructions for your return.

Just click on the envelope icon on the top right corner of the Community page and message to “moderator”.

[softech · Accepted solution]

@joannewhite12  did PM charge you credit card ? or they refunded you already?

For device return, it used to be just an email to device.return@publicmobile.ca

but they might have removed the email address according to the return page.  You can still try email.  

or you might want to open at ticket with Mod to arrange for a return label

To open a ticket with mod, just use the Chatbot

1. Type device return

2. click on Contract Us

3. click on Click here to submit a ticket

4. Then logon with your Community Username and Password  and follow the rest of the page

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right.  Mod will communicate with you via messaging within Community)

[Anonymous]

@joannewhite12 

visit Here